Shipping Policy
Effective Date: June 2026
At Dilcia By Nature, every wig is handcrafted and customized specifically for each client. Because each luxury wig is made to order, our shipping process differs from retailers that ship pre-made inventory.
Production Before Shipping
All custom wigs require a production period before shipment.
Our current production timeframe is 30–60 business days, excluding weekends and holidays.
Production time may vary depending on:
- Current order volume
- Customization requirements
- Quality control
Production begins after your order is placed and must be completed before your custom wig is shipped.
Shipping Time
Once your custom wig has completed production, it will be shipped using the shipping method selected during checkout.
Estimated carrier transit times begin after production has been completed.
Transit times are estimates provided by the shipping carrier and are not guaranteed by Dilcia By Nature.
After your package has been accepted by the carrier, delivery times are subject to the carrier's operations, weather conditions, and other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to begin updating after the carrier scans your package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you need to update your shipping address, please contact us within 14 hours of placing your order.
Once an order enters production or has shipped, address changes may no longer be possible.
Dilcia By Nature is not responsible for delays, returned shipments, or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.
If a package must be reshipped because an incorrect address was provided during checkout, additional shipping charges may apply.
Delivered Packages
Once a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your package is marked as delivered but cannot be located, we recommend:
- Checking around your property
- Checking with household members or neighbors
- Contacting your local USPS office or shipping carrier
Our Customer Care Team will gladly assist you in communicating with the shipping carrier if additional assistance is needed.
Lost or Delayed Shipments
If your shipment experiences an unusual delay while in transit, our Customer Care Team will assist by opening an inquiry with the shipping carrier and monitoring the shipment until a resolution is reached.
While we will advocate on your behalf, delivery timelines remain under the control of the shipping carrier once the package has been accepted into its network.
Shipping Notifications
Customers will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Information
Additional production updates may be provided when necessary.
International Shipping
International shipping may be available to select destinations.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authority.
Dilcia By Nature is not responsible for delays caused by customs clearance or import processing.
Signature Confirmation
For the security of our clients and the value of our handcrafted wigs, certain orders may require a signature upon delivery.
If signature confirmation is required, it will be indicated on your shipment's tracking information.
Contact Us
Dilcia By Nature Customer Care
Business Hours
Monday – Friday
10:00 AM – 5:00 PM Eastern Time
support@dilciabynature.com (Update if your support email differs.)
Phone
(Add your business phone number if applicable.)
Please allow up to 72 business hours for email responses.
If you have questions about your order, we encourage you to contact our Customer Care Team by email, phone, or live chat during normal business hours. We are committed to keeping you informed throughout the production and shipping process and providing exceptional service every step of the way.