Privacy Policy
Effective Date: June 2026
At Dilcia By Nature, your privacy matters to us. We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our handcrafted luxury wigs.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect personal information including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information (securely processed through our payment providers)
- Order history
- Device information, browser type, IP address, and website usage data
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding your order
- Provide customer support
- Send shipping confirmations and tracking information
- Verify purchases and prevent fraudulent transactions
- Improve our website, products, and customer experience
- Send promotional emails or SMS messages if you have opted in
Payment Information
Payments are processed securely through trusted third-party payment processors.
Dilcia By Nature does not store your complete credit or debit card information on our servers.
Shopify
Our website is hosted by Shopify, which provides the e-commerce platform used to process your purchases securely.
For more information about how Shopify collects and processes personal information, please review Shopify's Privacy Policy.
Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping cart active
- Improve website functionality
- Remember your preferences
- Measure website performance
- Understand how visitors use our website
- Personalize your shopping experience
Most browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
Marketing Communications
If you subscribe to our email or SMS marketing, we may send you:
- New product launches
- Exclusive promotions
- Special offers
- Beauty tips and educational content
- Company news and announcements
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by following the instructions included in our text messages.
Sharing Your Information
We only share your information with trusted service providers when necessary to operate our business, including:
- Shopify
- Secure payment processors
- Shipping carriers
- Fraud prevention services
- Customer support platforms
- Marketing service providers (only if you have opted in)
We do not sell, rent, or trade your personal information to third parties.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although no method of electronic transmission or online storage is completely secure, we use commercially reasonable measures to protect the information you provide.
Your Privacy Rights
Depending on your location, applicable laws may provide you with certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, where legally permitted
- Opt out of marketing communications
- Request information regarding how your personal data is processed
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect or solicit personal information from children.
If we become aware that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.
Third-Party Services
Our website may contain links to third-party websites or services.
Dilcia By Nature is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Dilcia By Nature Customer Care
Business Hours
Monday – Friday
10:00 AM – 5:00 PM Eastern Time
support@dilciabynature.com (Update if your support email differs.)
Phone
(Add your business phone number if applicable.)
Please allow up to 72 business hours for email responses.
Our Customer Care Team is committed to protecting your privacy and addressing any questions or concerns you may have regarding your personal information.