Dilcia By Nature
Custom Wig Production, Cancellation & Refund Policy
Effective Date: June 2026
At Dilcia By Nature, every wig is handcrafted and customized specifically for each client. Our luxury units are made to order and are not pre-made or kept in inventory. Please review this policy carefully before placing your order.
Production Time
All custom units are handcrafted and made to order.
Our current production timeframe is 30–60 business days, excluding weekends and holidays.
Production time may vary depending on:
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Current order volume
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Customization requirements
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Quality control
Production time does not include shipping transit time.
Once your unit has been completed, it will be shipped using the shipping method selected during checkout.
Shipping transit times begin after production has been completed.
Production Preparation
Production preparation begins before the physical customization of your wig.
This process includes, but is not limited to:
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Reserving your place within our production schedule
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Purchasing or allocating premium hair, lace, caps, and materials required for your custom unit
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Scheduling and compensating designer labor
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Preparing your order for customization and construction
Because these costs are incurred specifically for your custom order and are generally non-recoverable, they cannot simply be reversed once production preparation has begun.
Order Cancellations
Orders may be canceled within 30 minutes of purchase.
After 30 minutes, production preparation begins.
This includes:
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Reserving your production slot
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Sourcing premium materials
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Scheduling designer labor
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Beginning the customization process
Because production preparation begins shortly after an order is placed, cancellations cannot be accepted after the 30-minute cancellation window.
Refund Policy
Because every wig is handcrafted and customized specifically for each client, full refunds are generally not available once production preparation has begun, except where required by applicable law.
Funds received from your purchase are immediately allocated toward:
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Premium hair
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Lace and cap materials
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Customization supplies
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Designer labor
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Production scheduling
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Quality control
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Order fulfillment
These costs are committed specifically to your custom order and are generally non-recoverable.
Eligible Adjustments
If your wig arrives with an error that differs from your original order, please contact us within 72 hours of delivery.
To review your request, we require:
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Your order number
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A detailed description of the concern
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Clear photos of the wig while being worn
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Clear photos of the wig off the head
After reviewing your request, Dilcia By Nature may, at its sole discretion, offer:
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A unit adjustment
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A repair
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Store credit
The appropriate resolution will depend on the nature of the issue.
Requests submitted after 72 hours of delivery may not qualify for review.
Condition Requirements
Items submitted for review must:
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Be unwashed
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Be free from smoke, perfume, or strong fragrances
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Show no customer-caused damage
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Include all original tags (when applicable)
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Be returned in a condition suitable for inspection
Incorrect Cap Size Selection
Customers are responsible for selecting the correct cap size before placing an order.
Refunds, exchanges, or complimentary remakes cannot be issued for incorrect sizing selected during checkout.
Buyer Preference
Because every unit is custom made, refunds or returns are not available due to:
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Change of mind
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Personal preference
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Color preference
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Style preference
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Length preference
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Density preference
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Texture preference
If adjustments are possible, they may be offered at our discretion.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Address corrections must be requested within 14 hours of placing an order.
Once an order enters production or has shipped, address changes may no longer be possible.
Dilcia By Nature is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided during checkout.
Additional shipping fees may apply if a package must be reshipped because of an incorrect address supplied by the customer.
Lost or Delayed Packages
Once USPS or another shipping carrier accepts a package, delivery becomes the responsibility of the shipping carrier.
If a shipment experiences an unusual delay or appears lost, our Customer Care Team will assist by opening an inquiry with the carrier and monitoring the shipment until a resolution is reached.
Rush Orders
Rush production may be available depending on our current production schedule.
If approved, a separate Rush Production invoice will be issued before work begins.
Rush production shortens the production timeline only and does not guarantee carrier delivery times.
Courtesy Accommodations
At Dilcia By Nature, we understand that unexpected situations may arise after an order has been placed.
Although our Cancellation and Refund Policies remain in effect, we may, at our sole discretion, offer a one-time courtesy accommodation when appropriate.
Courtesy accommodations may include:
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Priority production scheduling
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Expedited production (when available)
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Optional shipping upgrades at the customer's expense
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Partial courtesy refunds
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Store credit
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Another reasonable resolution determined by our Customer Care Team
Courtesy accommodations are not guaranteed, are evaluated on a case-by-case basis, and do not modify or replace our Production, Cancellation, or Refund Policies.
Acceptance of one courtesy accommodation does not establish a precedent for future orders or other customers.
Customer Acknowledgement
Before completing checkout, every customer is required to acknowledge our store policies by selecting the required checkbox confirming they have read and agreed to our policies.
By placing an order with Dilcia By Nature, you acknowledge that you have read, understood, and agreed to our:
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Custom Wig Production, Cancellation & Refund Policy
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Shipping Policy
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Terms of Service
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Privacy Policy
This acknowledgement forms part of your purchase agreement.
Payment Disputes
If you experience an issue with your order, we encourage you to contact the Dilcia By Nature Customer Care Team before initiating a payment dispute or chargeback. We are committed to resolving legitimate concerns whenever possible.
By placing an order, you acknowledge that:
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Your purchase is for a custom-made wig.
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Production preparation begins shortly after your order is placed.
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Materials, labor, and production costs are allocated specifically to your order.
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You reviewed and accepted our policies during checkout by selecting the required acknowledgment checkbox before completing your purchase.
If a payment dispute or chargeback is filed, Dilcia By Nature reserves the right to provide documentation supporting the order, including but not limited to:
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Order confirmation
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Proof that our policies were acknowledged during checkout
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Production records
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Shipping and tracking information
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Delivery confirmation
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Customer communications
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Website policies that were in effect at the time of purchase
Contact Us
Dilcia By Nature Customer Care
Business Hours
Monday – Friday
10:00 AM – 5:00 PM Eastern Time
support@dilciabynature.com (update if your support email is different)
Phone
(Add your business phone number if applicable.)
Please allow up to 72 business hours for email responses.
If you need assistance with your order, we encourage you to contact our Customer Care Team by email, phone, or live chat during normal business hours before initiating a payment dispute. We are committed to helping resolve any concerns as quickly as possible.
One recommendation
Since Dilcia By Nature is positioned as a luxury wig brand, I would make one small branding change throughout the policy: replace "unit" with "custom wig" or "luxury wig" wherever possible. Clients shopping at a premium brand tend to respond better to that language, and it reinforces the luxury experience.